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Say What You Mean, Part II
Course Logistics & Review
0.1 Welcome (2:56)
0.2 How to Use This Course
0.3 Finding a Practice Partner (1:55)
0.4 Live Coaching with Q&A
0.5 Review: The One Skill that Changes Everything (11:14)
0.6 Review: The Power of Presence (7:15)
0.7 Review: Listening to Understand (11:20)
0.8 Handouts and References
Week 1: The Freedom of Observing
1.0 Introduction to Week 1
1.1 Individual Practice Suggestions for Week 1
1.2 Guided Meditation and Introduction (10:02)
1.3 The Skill of Observing (10:14)
1.4 Making External Observations (5:26)
1.5 Three Levels of Observations (10:13)
1.6 Translating Reactive Judgments (10:42)
1.7 Reactive Judgments vs Wise Discernment
1.8 Expressing Gratitude (4:17)
1.9 Tips for Written Communication
1.10 Guided Audio
1.11 Worksheet: Differentiating Observations
1.12 Worksheet: Transforming Judgments
1.13 Partner Practice Instructions
Key Points
Bonus: Common Questions (10:40)
Bonus: Additional Resources (10:59)
Week 2: Moving a Conversation Forward
2.0 Introduction to Week 2
2.1 Individual Practice Suggestions for Week 2
2.2 Guided Meditation and Review (7:01)
2.3 The Power of Requests (11:02)
2.4 Overcoming Obstacles to Requests (10:00)
2.5 Needs as a Gift (6:42)
2.6 How to Make a Request (9:42)
2.7 Tips for Written Communication
2.8 Guided Audio
2.9 Reference: Requests Examples
2.10 Worksheet: Practicing Requests
2.11 Partner Practice Instructions
Key Points
Bonus: Common questions (27:21)
Bonus: Additional Resources (35:05)
Week 3: Making Powerful Requests
3.0 Introduction to Week 3
3.1 Individual Practice Suggestions for Week 3
3.2 Guided Meditation (4:50)
3.3 Refining Capacity for Requests (10:32)
3.4 The Difference between Requests and Demands (9:28)
3.5 Responding to Demands with True Autonomy (5:14)
3.6 Requests and Power Differences (10:56)
3.7 Hearing and Saying 'No' (6:11)
3.8 Tips for Written Communication
3.9 Guided Audio
3.10 Worksheet: Making Requests
3.11 Partner Practice Instructions
Key Points
Bonus: Common Questions (37:15)
Bonus: Additional Resources
Week 4: Making NVC Natural
4.0 Introduction to Week 4
4.1 Individual Practice Suggestions for Week 4
4.2 Guided Meditation (5:17)
4.3 Putting NVC into Practice (4:18)
4.4 Common Obstacles to Using NVC (8:15)
4.5 Prioritize Principles over Form (8:00)
4.6 Tips for Naturalizing NVC (11:03)
4.7 Four Tips to Make NVC Work
4.8 Using NVC at Work (12:51)
4.9 Tips for Written Communication
4.10 Guided Audio
4.11 Worksheet: Naturalizing the Language of NVC
4.12 Partner Practice Instructions
Key Points
Bonus: Common Questions (33:00)
Bonus: Additional Resources (1:39)
Week 5: The Dance of Dialogue
5.0 Introduction to Week 5
5.1 Individual Practice Suggestions for Week 5
5.2 Guided Meditation and Review (8:50)
5.3 Overview of Week 5 (4:10)
5.4 How to Frame a Conversation (9:27)
5.5 Doing The Dance of Dialogue (8:52)
5.6 Tracking the Center of Attention (7:38)
5.7 Tips for Written Communication
5.8 Worksheet: The Dance of Dialogue
5.9 Worksheet: Framing a Conversation
5.10 Partner Practice Instructions
Key Points
Bonus: Common Questions (30:31)
Bonus: Additional Resources (19:04)
Week 6: Navigating Conversations
6.0 Introduction to Week 6
6.1 Individual Practice Suggestions for Week 6
6.2 Guided Meditation and Review (7:27)
6.3 Tracking the Process of a Conversation (8:46)
6.4 Tracking the Content of a Conversation (4:44)
6.5 How to Interrupt and Redirect a Conversation (4:52)
6.6 The Power of Being Succinct (5:36)
6.7 Tips for Written Communication
6.8 Guided Audio
6.9 Partner Practice Instructions
Key Points
Bonus: Common Questions (40:35)
Bonus: Additional Resources (12:39)
Week 7: Challenging Conversations
7.0 Introduction to Week 7
7.1 Individual Practice Suggestions for Week 7
7.2 Guided Meditation (4:58)
7.3 Are the initial conditions present? (7:52)
7.4 Recollecting the View (5:10)
7.5 How to Prepare for a Difficult Conversation (13:01)
7.6 The Automatic Nervous System (7:37)
7.7 Increasing Your Window of Tolerance (8:05)
7.8 Tips for Written Communication
7.9 Guided Audio
7.10 Worksheet: Preparing for Difficult Conversations
7.11 Partner Practice Instructions
Key Points
Bonus: Common Questions (22:06)
Bonus: Additional Resources (16:28)
Week 8: Repairing Ruptures and Bringing it All Together
8.0 Introduction to Week 8
8.1 Individual Practice Suggestions for Week 8
8.2 Guided Meditation and Review (9:01)
8.3 On Genuine Apologies (6:25)
8.4 Key Factors for Healing Rifts (7:06)
8.5 Three Phases for Healing Rifts (11:07)
8.6 Pro-Tips for Transforming Conversation (8:40)
8.7 Tips for Written Communication
8.8 Guided Audio
8.9 Partner Practice Instructions
Key Points
Bonus: Common Questions (27:49)
Bonus: Additional Resources (9:59)
What's Next?
Offer Feedback
Continue your Training
Empathy Buddy Calls
Forming an NVC Practice Group
6.3 Tracking the Process of a Conversation
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